Easy Customer Success Management for SaaS Companies

Auto-track user activity

UserJoy automatically tracks activity for all your signed-up users - every pageview, every button-click, link-click and form-submission with an 'id' attribute.

Auto Track User Activity, User Profile
Auto Track User Activity, User Profile

User Engagement Score

UserJoy calculates an engagement (0-100) score for all your users - a score that helps you identify the most/least engaged users on your app.

Account Health Status

UserJoy assigns a health status (Good / Average / Poor) to all your users. Customize the health metrics based on your app's needs.

Auto Track User Activity, User Profile
Auto Track User Activity, User Profile

Get a 360 ° user profile view

Quickly go through each user's profile to see their recent activity, engagement score, health status and account data.

Simple, flexible segmentation

Slice and dice your users based on the activity that they have or have not done in your app. You can also segment them on parameters like engagement score, health status, subscription plan, paying status and other user data

SQL is old school. Use our simple query builder to segment your users and understand their behaviour

Auto Track User Activity, User Profile
Auto Track User Activity, User Profile

Let your users talk to you, simply

Make it easy for your users to ask you for help or provide feedback from the in-app messaging widget. Customize the widget depending on your app's look and feel.

Send messages based on user behaviour

Auto-trigger notifications/emails to users belonging to a segment. Pop-up a 'new feature' notification or send a 'new release' email to the right users at the right time.

Auto Track User Activity, User Profile
Auto Track User Activity, User Profile

Collaborate with your team members

Invite members from your Product Development, Marketing, Sales And Customer Support teams.


What people say about UserJoy.co


"We use UserJoy to constantly monitor our users' engagement and account health. We can now easily identify trial prospects and upsell opportunities. Our whole team proactively communicates with users, with the full context of a user's activity, at the right time.


We have increased our trial conversions by 27% since integrating UserJoy.


Trial conversion and upselling has now become a process in our company.

It's a must-use tool for all SaaS companies."





Yash Shah
CEO, Gridle.io